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Curbside & Delivery FAQs

Where do I go to pick up my curbside order?
Common Market’s Curbside pickup is available at our 7th Street Store located at 927 W 7th Street, Frederick, MD 21701.  Please look for signage indicating where to wait in your car (along the front curb).

Once you’re here, please call the store (240)422-8005. Just let our pickup staff know you’re here, and we’ll bring your order out.

These pickup times don’t work for me. Can I pick up my order at another time?
We strive to offer convenient pickup times while still operating our store. Currently, our flexibility is limited to meet these varying needs. Please consider whether you can identify a trusted individual to collect your order if you are not able to do so within the available times.

What if I missed my pickup time?
If you missed your pickup time please call (240)422-8005 as soon as possible and ask to speak to the manager on duty. Due to high demand, please ensure availability to pick up your order for the time you are placing it. Pick-ups will be rescheduled based on availability.

Why can’t I order a product online that is sold in the store?
While we aren’t able to include our entire inventory at this time, nearly 90% is available!  If you don’t see something on our website that you know is in our store you can send us an email at curbside@commonmarket.coop

How do you select the items that are sold by weight?
You will be able to increase and adjust weight through pre-set increments.

I’m an Owner. How will this affect my patronage rebate?
Using WebCart for Pick Up Orders, you will easily be able to link your purchase to your Owner account.

Using Mercato for Delivery Orders we are able to give you the credit to your Owner account! Please forward your email receipt from Mercato to Ownerservices@commonmarket.coop .
Please include the following:
Subject Line: Mercato Owner Purchase

Body of Email:

  • First and Last Name
    • Owner number
    • Phone number
    • Email

Can I use coupons?
YES!  Because WebCart is connected to our Point of Sale system, using WebCart for Pick Up Orders will allow direct access for Owners to use coupons and discounts such as Owner Only Sales, Owner Appreciation Days 10% off shops during qualifying months, holiday coupons and more.

At this time, coupons are not available for third party delivery.

We cannot accept printed coupons at curbside pickup. Additionally, we are not able to give rainchecks on promotional items that are out of stock.

Will I receive promotional or sale pricing through curbside pickup?
YES!  This is one of the benefits of switching to WebCart!  Owners will be able to directly link their account to their purchase in order to receive all promotional and sale pricing, as well as, giving them credit toward rebates in years when the Co-op is profitable.

All shoppers using WebCart will automatically receive sale pricing on all published sales because of its connection to Common Market’s Point of Sale system.

Currently, we are not able to offer promotional or sale pricing through delivery services, but are working to have this available in the near future!

Can orders be paid for with WIC, SNAP, or EBT?
We are not currently able to accept payment by WIC, SNAP, or EBT. There are limitations on how these payment mechanisms can be used that we do not control. All WIC, SNAP, and EBT payments must be made in the store.

How can I pay for my order?
Currently we are only able to accept credit or debit payments.

Is my personal information secure?
We have partnered with Mercato, an online grocery service, to process all orders. Their Privacy Policy can be read here.

How will my order be picked and packed?
Your order will be picked by a Common Market staff member. It will then be packed into our grocery bags, separated by perishable items that require refrigeration and items that do not. Perishable and frozen items will be stored in coolers while awaiting pickup.

Start Your Online Order